Taxi Passengers Rights: Ensuring Safe And Fair Ride

When you hop into a taxi, whether for a short trip across the town or a longer journey, you might not always think about your rights as a passenger. However, understanding the rights makes your journey more seamless and stress-free. There are rules and regulations that both parties, passengers and drivers, have to follow, which helps to reduce disputes. As a taxi driver of Sherwood Park, it is your responsibility to know the passengers’ rights and, if you don’t find yourself in trouble, then with honesty, follow the rules; otherwise, your driving license may also be cancelled. On the other hand, if passengers break the law, they will also be punished by law. As a taxi driver, you should need to know about the rights of passengers:

1. Show your Licensed ID: Passengers must see your ID, as it is displayed all the time, so that they are satisfied and calm that they are stepping into an official licensed taxi with the right person. Accreditation helps build trust with customers so they get a comfortable ride in your car.
2. Take the Shortest Route: There are many routes to one destination. But as per the law, the taxi driver uses the quickest and most efficient route to reach their destination. Our trained drivers know all the routes of the city; however, if passengers suggest any alternate route, we prefer the route to avoid congested areas or reach the specific destination.
3. Clear and Transparent Fare System: there is transparency and a fare system between passenger and driver. As a taxi driver, you must inform the customer about how the fare is calculated. It includes meter-based rates and flat rates, depending on the time of the day, traffic, distance from your destination, etc. If the customer asks for a receipt from a driver, you should provide an accurate and legal receipt at the end. 
4. Be Supportive: Be a helping hand before the passenger asks. If you look, passengers need help with their belongings, such as a suitcase.  So, help them load and unload their items, as it is considered a good service.
5.  Give a Visual inspection After Every Ride: Taxi drivers should check the car as sometimes passengers may leave their valuable items like mobile phones, passports, driving licenses, etc. and if you find any items, you should return them either by yourself or with help from a nearby police station. If you find any illegal items, a significant amount of money and drugs, you should take these items to the police station as a responsible driver. It shows integrity and responsive behaviour towards society.
6. Non-discriminatory Service: Taxi drivers should treat all passengers equally and fairly, whether the person is disabled, a senior citizen, or someone from any race, gender, or caste. Taxi drivers must give fair and non-discriminatory treatment. Taxi drivers should not refuse the service based on appearance, destination, or personal characteristics. 
7. Proper Maintenance of Vehicle: A customer is paying to sit in a clean, tidy and well-maintained taxi in Sherwood Park. The vehicle should be cleaned regularly or once a week so customers feel fresh and comfortable throughout their journey. 
8. Don’t make the Passengers Share your Taxi. On some occasions, it makes sense to share the car with other passengers if they are heading in the same direction as it is the cheaper option and good for the business, but if the passengers are not happy or comfortable with each other, then don’t make any arrangements.

Knowing passengers’ rights helps you give you security as a driver and allows the passengers to provide a safer, fairer and more comfortable journey. Passengers also don’t do any misconduct that can damage the property of the taxi driver. A good service includes drivers who are eligible to answer all the questions that passengers ask and the requests they make, report concerns, and make changes to avoid any inconvenience in the future. 

Suppose you are looking for a taxi service in Sherwood Park that makes your journey hassle-free and helps you reach your destination on time. In that case, Executive Cabs Airport Taxi is available 24/7 to provide you with the quickest airport taxi service. Our main goal is to provide comfort and ease and make you reach your destination on time.  We have a wide range of taxi options; you can choose according to your travelling needs. Book your ride with executive cabs!